Privacy Policy

Alexander Pointing Ltd · Last updated: April 2026

Who We Are

Alexander Pointing Ltd is a repointing and masonry company based in Bury, Lancashire. We are the data controller for the personal information we collect and process. You can contact us at mail@ukpointing.com or by calling 0161 327 2843.

What Information We Collect

When you request a quote or engage our services, we may collect:

Your name and contact details (email address, phone number)
Your property address and any service address
Details of the work requested
Your digital signature when accepting a quote
Payment records once work is completed

How We Use Your Information

We use your personal information only for the following purposes:

To provide quotes — preparing and sending estimates for requested work
To carry out the work — scheduling and completing repointing services
To invoice you — issuing invoices and recording payments
To communicate with you — responding to queries about your quote or job
To request reviews — a single, optional request after job completion

We Do Not Sell Your Data

We will never sell, rent, or share your personal information with third parties for marketing or commercial purposes. Your data is used solely to deliver our services to you.

Who We Share Your Data With

We may share your information with:

Our cloud provider (Supabase) — for secure data storage
Our email provider (Resend) — for sending quotes and invoices

Both providers are contractually bound to protect your data and may not use it for any other purpose.

How Long We Keep Your Data

We retain customer records for 6 years in line with HMRC requirements for business records. After this period, records are securely deleted.

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where we are not legally required to retain it)
Object to processing of your data
Request a copy of your data in a portable format

To exercise any of these rights, please contact us at mail@ukpointing.com. We will respond within 30 days.

Cookies

This app uses local storage on your device to save your session and app data. No tracking cookies or advertising cookies are used.

Security

Your data is stored securely using industry-standard encryption. Access to the system is protected by password authentication and multi-factor authentication.

Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated to you directly.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Alexander Pointing Ltd is committed to handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.